WEBVTT	#Elemental Media Engine(TM) 2.17.0.604013

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We've been really lucky, we've been

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here for 75 years, so

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over the course of that time, we've

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built a really loyal customer

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base.

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And so obviously during difficult

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times, we were able to kind of turn

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our model around a little bit.

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Really sort of create almost what I

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would call like a walk up drive

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through.

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And it's been just really efficient

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and really easy and accessible.

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The experience has changed because

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unfortunately, we can't have you

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inside the restaurant right now as

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much as we would like to.

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And I think dining at the counter at

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the Apple Pan is one of those

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treasured L.A.

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experiences.

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So end of last year

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and then we've been able to recently

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reopen it again. We've created a

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really lovely patio

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and our back parking lot that I

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think very much captures the

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essence of what the Apple Pan is.

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You know, for us, we've been a

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cash-only business for 75 years

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and literally overnight we had to

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pivot our entire system

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and how we kind of processed

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payments, how we took care of

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guests.

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Overnight, we put in kind of point

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of sales machines.

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We started taking credit cards.

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You know, how people ordered picked

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up their food and left was

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completely different.

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It's been a year of playing catch

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up. We see light at the end of the

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tunnel.

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And, you know, we expect to be able

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to invite diners back inside at some

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point in 2021.

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And we're we're eagerly anticipating

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that that reopening date.

